General information

Cancellation policy

We require 6-hour in advance notice for any treatment cancellation or change of time. Arriving late may require us to shorten the time of your treatment and full charges will apply.

Only bring what you need

While we have lockers for your personal belongings, we recommend that you leave any valuables in your stateroom. The spa cannot accept responsibility for items accidentally left in robe pockets or lockers.

Treatment attire

It is customary to wear just the bathrobe that we will provide prior to service. You will be given privacy to disrobe and cover yourself prior to our therapist entering to the room. Throughout the treatment, your body will be draped with comfortable linens and at no time you will be exposed.

Minimum age

To book in for a private treatment you must be a minimum of 16 years old. Younger than 16 must be accompanied by a guardian for the duration of the treatment.

Spa etiquette

Shine Spa for Sheraton is a sanctuary of relaxation and tranquility. Please respect the right of all spa guests to enjoy privacy and serenity. Please turn off or switch to silent mode your mobile phones or other handheld devices prior to entering our areas. Also, smoking is prohibited in the spa premises. Kindly inform our team, should you have any health conditions or past injuries.


Gratuities are not included in treatment price. They are at your discretion.

Gift certificates

Share the gift of experience with your beloved family or friends. Choose from individual treatments to spa, bridal packages or predetermined denominations.


For more information, please contact us.

Close your eyes. Allow your mind to be free. Breathe deeply. Remember, this time is your time. Shine Spa for SheratonTM.